Susan Callender, Chief Confidence Officer, Business Class

Susan Callender’s Bio

Susan built her reputation in high touch client relations first in five-star hotel

management, a stint in the convention world and later, as CEO of Boston

Unique Events, an award-winning event planning company serving major

events, including the Democratic National Convention.

In 2008 she redirected her efforts toward cultivating a polite society. Why the

transition? What Susan noted over time was whether a conference was for 30

attendees or 30,000, manners were missing, as well as the ability for

professionals to connect on a high and meaningful level.

She’s a trusted expert, and the next time you’re waiting for a flight, you may

catch her professional etiquette commentary for CNN’s Airport Network, seen

in 48 airports nationwide.