NEECOM Agenda for Day 1 – Thursday, June 1st, 2017
8:00 Registration/Continental Breakfast
8:30 Annual Meeting and Opening Remarks
NEECOM President, Ira Keltz, Partners HealthCare System, Inc.
8:45 A Case Study in Leveraging EDI Documents
James Lewis, Founder & CEO, Enhanced Retail Solutions
There is a wealth of information in EDI documents. Yet most companies do not pull together all the information from these disparate documents. As an example, e-commerce drop shipments are becoming more popular as retailers seek to lower their own costs and inventory. Retailers seek to improve customer satisfaction with on line orders by insuring all internal and drop shipments are delivered as ordered and on time. While all the order flow information is available on various EDI documents, there is no single application that ties all the information together for retailers and their suppliers.This presentation will walk the audience through the process of creating a new application to combine EDI documents with other, internal information to synthesize this data. Dashboard/Artificial Intelligence capabilities can follow the data trail of documents and show any breakdowns in the process, highlighting inefficiencies in the system and providing real time analytics/feedback. This case study will reveal how companies can take advantage of rich data sets that already exist.
9:30 Supply Chain/B2B Shrinkage – The Most Common Ways That Your Products are
Disappearing in Transit and How to Stop It!
John Tabor, VP, National Retail Systems
The FBI has estimated that various forms of cargo theft have led to annual losses totaling 30 billion dollars a year. No shipper is immune to supply chain loss, this session will cover various methods of theft that are the leading causes of shrink and where it is occurring. Discussion will also take place on the most effective methods of preventing losses while goods are in transit.
10:15 Networking and Refreshment Break
10:30 Connected Commerce Through the Cloud – Achieving Operational Excellence
in an Omni-Channel World
Rob Guerriere, Director of Industry Solutions , DI Central
The current distributed commerce environment — with its improved digital shopping technologies and the widespread adoption of multiple commerce channels — is forcing brands and retailers to redefine their traditional roles and restructure their operational models to accommodate direct engagement with customers. To thrive in this drop-ship commerce model, retailers now actively seek out and collaborate with numerous suppliers, sell across multiple channels and ship inventory directly from manufacturers instead of holding all inventory in costly warehouse management setups.
11:15 Every Department is Narcissistic and Speaks a Different Language
Joanne Dennison, The Guidance Counselor for Grown-Ups
Do you ever feel like you are banging your head against the wall trying to get people at your organization to hear your concerns over technology? You’re explaining things very clearly -Why can’t they understand and see your Point of View? Sales is selling the dream, that you now have to service. “Up above” does not understand while you can’t “just make a few small changes” overnight (if at all). In a field that changes more frequently then daily, and cybersecurity is one of the biggest concerns in the world– what can you do to be understood and heard in your own organization?
1:15 Everything You Wanted to Know about AS2 and More
Todd Gould, President, Loren Data Corp
AS2 has become the go-to EDI messaging standard for direct messaging between trading partners. An Internet RFC standard, AS2 combines encryption, digital signatures, public/private certificates, and automated confirmations. Powerful and low cost when it works, a major headache when things don’t go so well. Together we will explore best practices from configuration to certificates.
Todd Gould is a recognized expert in AS2. With a talent for talking tech to normal people, Todd will help you evaluate the benefits of implementing AS2 in your organization and how to get it under control if you already use it.
2:00 Managing & Gaining Control of Retail Scorecards
Jerry Glinnen, Lifetime Brands
Thought you were done with Report Cards when you graduated from school? Think again if you’re in the Supply Chain world. Retail scorecards are an important tool for understanding and managing supplier performance. Take a high level tour with us and see what we do with Retailer Report Cards at Lifetime Brands!
2:45 Networking and Refreshment Break
3:00 Tips to Help You Manage EDI Without Losing Your Sanity
Faith Lamprey, President, Aurora Technologies
Are the constantly changing demands and requirements of EDI driving you crazy? Does management not understand why it takes so long to bring up a new trading partner? Are you getting push back from accounting in renewing your annual software maintenance? Come to this session to learn some tips to help you with these issues. Some additional topics to be covered will include: The Joys (?) of AS2, interfacing with 3PLs. What to do if (when) your EDI software vendor is purchased, and why Dr. EDI recommends regular cleanses of your data.
3:45 Soft Skills That Drive Project Success
Eric Bloom, CEO, Manager Mechanics
An important similarity between traditional projects and Agile development projects are the types of soft/business skills needed to maximize project success. Scrum Master and Project Managers alike need specialized skills, such as leadership, negotiation, team building, influence and more. In addition to understanding stakeholder needs, Business Analysts and Product Owners must also have the ability to think strategically, resolve conflicts, facilitate change, communicate effectively with multiple professional disciplines, and perform other related activities. There are also various interpersonal communication, influence and problem solving skills that are of great value to team members of all professions.
This talk outlines the types of interpersonal and business skills needed to enhance team harmony, maximize productivity and facilitate the teamwork needed to ensure project success and enrich professional growth.
- Understanding of required soft/business skills by team member type/profession
- Insights into the transferable skills between Traditional Project and Agile Project leadership
- The roadmap of required soft/business skills needed to maximize project and professional success
NEECOM Agenda for Day 2 – Friday, June 2nd, 2017
Track 1: EDI-101: An Introduction to Electronic Data Interchange
Track 2: ITIL/ITSM Soft Skills Management Training Course
Track 1: EDI-101 – An Introduction to Electronic Data Interchange
Instructor: Gregg Lanni, Sr Integration Advisor, Dell Boomi
8:00AM – 3:30PM
Are you new to EDI? Does everything seem confusing and difficult to understand? This session will break down each component and give you a greater comprehension of this technology. From its beginnings to the X12 standards, translation software, communications choices and beyond you will learn what a day in the life of an EDI professional should be. This is also a great opportunity for managers and staff in any area of Supply Chain (AP, Purchasing, Receiving, Shipping, Transportation, etc.) who works with EDI documents as part of your job to get a better understanding of Electronic Data Interchange. Your instructor has over 30 years of experience working with EDI and literally wrote the code to make it work at multiple companies along the way. In this full-day class, you will receive as much of his experience as possible. Also hear what the future might bring to the industry as well as an opportunity to ask the questions that no one else will answer.
8:00 Registration/Continental Breakfast
8:30 EDI 101 Part One: EDI Fundamentals
10:00 Networking and Refreshment Break
10:15 EDI 101 Part Two: EDI Translation and Business Application
1:00 EDI 101 Part Three: Communication Types and Strategies for
Successful EDI Implementation
2:30 Networking and Refreshment Break
2:45 EDI 101
Part Four: Q&A – answering your specific EDI questions
Track 2: ITIL / ITSM Soft Skills Management Training Class
Instructor: Eric Bloom, CEO, Manager Mechanics, LLC
8:00AM – 3:30PM
The implementation of the IT Infrastructure Library (ITIL) and how its delivered to its customers, referred to as IT Service Management (ITSM), can be greatly enhanced through the advancement of IT soft skills, business skills and industry knowledge. This class contains topics specifically selected to help you and your team enhance the effectiveness of your ITIL initiatives, and most important, user satisfaction and the service value IT provides to the organization it serves.
High Level ITIL Introduction
ITIL Service Strategy Related Soft Skills
- Strategic Thinking and Planning
- Organizational Thinking
- 6 Step Strategic Thinking Process
- 9 Step Strategic Planning Process
ITIL Service Design Related Soft Skills
- Five Step SERVE Consulting Model
- “S” – Setting up a Relationship
- “E” – Establishing Needs
- “R” – Recommending Solutions
- “V” – Valuing Objections
- “E “- Executing – Next Steps
ITIL Service Transition Related Soft Skills
- Being an Agent of Change
- Changing People and Culture
- Making Change Succeed
- Commitment and Buy-In
- Four Phase Change Process
- Vendor Management
- “DANCE” Vendor Management Expectation Framework
ITIL Service Operation Related Soft Skills
- Leadership Concepts
- 10 Types of Leadership Styles
- Leadership without Authority (Influence)
- Types of Respect
- Barriers to Influence
- Leading Influence Concepts and Techniques
- Cialdini’s Six Principles of Influence
- Cohen-Bradford Influent Model
- Maximizing Your Personal Power
- 12 Ways to Position You to Influence Others
- Conflict Resolution
- Initial Thoughts and Vocabulary
- The Typology of Conflict
- Types of Conflict and the Conflict Spiral
- Quick Conflict Resolution Tips
- Interpersonal Ground Rules
- Nice Ways to Say “No”
- Using “How” and “What” Questions
- VASE, ERIC, and BEGIN
ITIL Continual Service Improvement Related Soft Skills
- User Experience
- Product Quality
- Services Quality
- Documentation and Training Quality
- Multi-Channel Accessibility
- IT Thought Leadership
- The User Experience / Client Service Connection
- Great Internal Client Service
- Understanding Your Clients’ Characteristics
- What Your Internal Clients Want
- Communicating with Your Client Leadership